Automotive Service Advisor – BYD EV

Responsibilities:

• Serve as the main contact between customers and the workshop to ensure quick responses and smooth service.
• Advise customers on vehicle maintenance and repair needs.
• Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly
• Arrange test drives with customers to identify any additional issues, if needed.
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement.
• Enhance customers satisfaction by ensuring the vehicle is repaired according to customers requirement
• Accurately record customer concerns on the job card.
• Provide service quotes and estimated time for completion.
• Address customer’s concerns, doubts & queries professionally
• Recommend best practices like service intervals and warranties.
• Coordinate with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Inspect repaired vehicles before handing them back to customers.
• Coordinate with other departments to fix any issues after repairs.
• Manage vehicle check-in and check-out processes.
• Follow up with customers to ensure satisfaction with the service.
• Handle documentation for cost estimates, repair quotes, and vehicle history.
• Complete admin tasks, billing, and close job cards on time.
• Follow up on any outstanding payments.