Automotive Service Advisor

Location:
Bandar Bukit Raja, Klang, Selangor.

Operation hours:
9 am to 6 pm (Monday-Friday)
9 am to 1 pm (Saturday)

Responsibilities:

• Provide expert advice on vehicle maintenance and repair needs while promoting additional services such as Body & Paint, Coating Detailing, PPF & Wrapping, Car Accessories, and more—ensuring excellent customer satisfaction through professional and courteous interactions.
• Greet customers, assess their service needs, prepare accurate cost estimates, and actively recommend suitable services or maintenance packages.
• Schedule and coordinate service appointments efficiently with mechanics, technicians, and the parts department to ensure smooth workflow and timely service delivery.
• Accurately document service details, respond to customer inquiries and complaints, and follow up on pending services or unresolved issues to maintain high customer satisfaction.
• Supervise the quality of completed work, conduct final vehicle inspections, and manage proper handover to customers.
• Perform daily opening and closing tasks, including answering phone calls, handling walk-in customers, and processing payments.
• Support overall branch operations by performing ad hoc duties and assisting other departments when necessary.

Skills and Qualifications:

• Candidate must possess at least a SPM or equivalent qualification.
• A Diploma or Degree in Automotive or a related field is an advantage.
• 2-5 years in automotive service (dealership, garage, or service centre).
• Strong customer service and communication skills.
• Basic technical knowledge of automotive systems.
• Problem-solving and organizational abilities.
• Sales and attention to detail.
• Ability to work well in a team and adapt to a fast-paced environment.
• Must be able to communicate in English and Bahasa Malaysia.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Employee Benefit:

• Premium and Comfortable Working Environment
• Company Cafe
• Special Leaves (Compassionate Leave, Study & Examination Leave, etc)
• Group Personal Accident Insurance
• Medical Claim
• Annual Dinner
• Festive Celebration

工作地点：
雪兰莪，巴生，武吉拉惹

工作时间：
上午 9 点至下午 6 点（星期一至星期五）
上午 9 点至下午 1 点（星期六）

工作职责：

• 提供车辆保养及维修方面的专业建议，同时推广额外服务，如车身喷漆、镀膜护理、PPF 贴膜、车身包膜及汽车配件等，确保以专业及礼貌的服务赢得客户满意。
• 接待客户、评估服务需求、提供准确报价，并积极推荐适合的服务或保养套餐。
• 安排及协调服务预约，与技师、维修人员及零件部门保持顺畅沟通，确保服务及时完成。
• 精准记录服务细节，回应客户咨询及投诉，跟进未完成或待处理服务，维持高客户满意度。
• 监督完成工作的质量，进行最终车辆检查，并妥善交付给客户。
• 执行每日开闭店工作，包括接听电话、接待到店客户及处理付款。
• 支持分店整体运营，协助其他部门处理临时任务。

技能与资格：

• 至少具备 SPM 或同等学历
• 汽车或相关领域的大专/学位者优先
• 拥有 2-5 年汽车服务经验（汽车经销商、车行或服务中心）
• 具备良好的客户服务及沟通能力
• 拥有基础汽车系统技术知识
• 具备解决问题及组织能力
• 具备销售能力与细节关注
• 能够良好团队合作，适应快节奏环境
• 能以英语及马来语沟通
• 熟悉普通话者优先，以便与讲普通话客户有效沟通

员工福利：

• 优质舒适的工作环境
• 公司咖啡厅
• 特别假期（关怀假、学习及考试假等）
• 团体意外险
• 医疗报销
• 年终晚宴
• 节日庆典