Automotive Service Advisor

Automotive Service Advisor – Ford / Mazda / Subaru

Yonkers, NY | Full-Time

Tasca Automotive Group is seeking a driven Automotive Service Advisor to join our high-volume Ford, Mazda & Subaru (FMS) service operation in Yonkers, NY.

We are looking for someone who is motivated to be a top performer, provides an exceptional customer experience, and understands how to maximize service lane performance. The ideal candidate is comfortable managing a busy workload, communicating with customers throughout the repair process, and effectively presenting maintenance and repair recommendations.

Experience with CDK DMS and Total Customer Connect (TCC) is strongly preferred. The right candidate should be comfortable using CDK for repair order management and billing while utilizing TCC to manage shop flow, customer communication, and technician recommendations.

Responsibilities & Qualifications

• Manage 10+ repair orders daily in a fast-paced, high-volume service environment
• Provide excellent customer service from initial write-up through vehicle delivery
• Utilize CDK DMS for accurate repair order processing and billing
• Utilize TCC for shop flow, dispatching, customer communication, and follow-up
• Review and present MPI results, maintenance recommendations, photos and videos
• Effectively sell recommended maintenance and repairs while maintaining customer trust
• Work closely with technicians, parts, dispatch and management to keep repairs moving efficiently
• Maintain strong RO averages, closing ratios and CSI/NPS performance
• Handle customer-pay, warranty and internal repair orders
• Follow up with customers on declined services and future maintenance needs
• Maintain accurate estimates and keep customers informed throughout the repair process
• Help reduce wait times and contribute to an efficient, productive service department

We are looking for someone who is organized, competitive, customer-focused and motivated to grow. Previous dealership Service Advisor experience is preferred, particularly in a high-volume operation.

This is an excellent opportunity for an experienced advisor looking to join a large, growing automotive group with strong earning potential and opportunities for advancement.sults.

Pay: $85,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person