Automotive Service Advisor

Overview

Join our dynamic automotive team as a passionate and proactive Automotive Service Advisor! In this vital role, you will serve as the primary point of contact between customers and our service department, ensuring a seamless and positive experience from the moment they walk through the door. Your energetic approach will help build lasting customer relationships, promote trust, and drive service sales. If you thrive in a fast-paced environment, possess a strong mechanical understanding, and excel at delivering exceptional customer service, this is the perfect opportunity to accelerate your career in the automotive industry.

Responsibilities

• Greet customers warmly and professionally, listening carefully to their vehicle concerns and service needs
• Clearly explain recommended repairs and maintenance services, ensuring customers understand their options
• Write detailed repair orders and accurately document vehicle information for technicians
• Coordinate with technicians to prioritize repairs and communicate estimated completion times to customers
• Upsell additional services or maintenance based on vehicle needs while maintaining transparency and integrity
• Handle cash transactions, process payments accurately, and maintain proper cash handling procedures
• Follow up with customers post-service to ensure satisfaction and encourage future business opportunities

Skills

• Proven dealership experience or background in automotive sales or service advising
• Mechanical knowledge gained through mechanic experience or technical training to effectively communicate with technicians and customers
• Strong customer service skills with a friendly, professional demeanor that fosters trust and loyalty
• Ability to upsell services tactfully while maintaining honesty and transparency with clients
• Excellent communication skills for explaining technical information clearly to non-experts
• Familiarity with automotive repair processes, parts ordering, and warranty procedures
• Competence in handling cash transactions accurately and responsibly

Join us to be part of an energetic team dedicated to delivering top-tier automotive care! Your enthusiasm, mechanical insight, and customer-first attitude will help us drive success while providing outstanding service that keeps our customers coming back.

Expected hours: 40.0 per week

Benefits:

• Flexible schedule
• On-site parking

Work Location: In person