Automotive Service Advisor

Role Overview: The Sales & Service Advisor serves as the primary contact for customers, assisting with vehicle needs, recommending services, and ensuring a seamless, professional experience.

Key Responsibilities: Greet customers courteously, listen to concerns, inspect vehicles, and accurately document service needs. Promote and recommend suitable services, parts, and accessories, providing clear quotes and updates. Conduct follow-up calls post-repair to ensure satisfaction, track returns and warranty parts, and perform other duties as assigned.

Qualifications & Skills: High school diploma or equivalent, at least 18 years old, with preferred prior experience as a Service Advisor. Must possess a valid driver’s license, professional appearance, and ability to work at least five days including Saturday. Prior experience is advantageous but not mandatory.

Compensation & Benefits: Competitive pay with uncapped commission potential, earning between $45k–$75k, plus benefits including paid vacation, holidays, medical/dental/vision insurance, life insurance, 401(k) plan, tuition reimbursement, vehicle service discounts, and opportunities for advancement.

Core Focus: Customer interaction, sales, problem-solving, teamwork, and delivering excellent service within a process-driven environment.