Automotive Service Advisor

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We're committed to bringing passion and customer focus to the business.

Automotive Service Advisor

Volkswagen Danbury – Danbury, CT
Income Potential: $60,000.00–$80,000.00+ Annually

Join a Growing Team

Volkswagen Danbury is looking for an experienced, customer-focused Automotive Service Advisor to join our high-performing service team.

If you enjoy creating exceptional customer experiences, building lasting relationships, and helping customers maintain their vehicles, we want to hear from you.

Ideal candidate: At least 1 year of dealership Service Advisor experience, strong communication skills, and the ability to succeed in a fast-paced environment.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Supplemental Insurance Options
• Paid Vacation & PTO
• Ongoing Training & Career Development
• Advancement Opportunities
• Employee Discounts

What You'll Do

Customer Experience

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document repair and maintenance needs.
• Deliver exceptional customer service throughout the service process.
• Clearly explain repair recommendations, timelines, and costs.
• Follow up with customers to ensure satisfaction.

Service Operations

• Manage repair orders from write-up through vehicle delivery.
• Coordinate workflow between customers, technicians, and parts personnel.
• Monitor repair progress and provide timely customer updates.
• Help maximize technician productivity and shop efficiency.
• Assist with warranty administration and repair documentation.

Team Collaboration

• Build strong working relationships with technicians, parts personnel, and management.
• Support dealership goals for customer satisfaction, retention, and profitability.
• Follow dealership policies, manufacturer standards, and regulatory requirements.

Qualifications

Required

• 1+ year of automotive dealership Service Advisor experience
• Valid driver's license with an acceptable driving record
• Excellent customer service and communication skills
• Strong organizational and time-management skills
• Ability to multitask in a fast-paced environment
• Professional appearance and demeanor
• Basic computer proficiency

Preferred

• Experience with CDK or Reynolds & Reynolds
• Volkswagen dealership experience
• Proven track record of customer satisfaction and service sales success

Why Volkswagen Danbury?

At Volkswagen Danbury, we believe employees should have the opportunity to build long-term careers while providing exceptional service to our customers.

We invest in our team, recognize performance, and provide the tools and support needed to succeed.

If you're an experienced Service Advisor looking for excellent earning potential, career growth, and a supportive team environment, apply today.

Volkswagen Danbury is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.