Automotive Service Advisor

Springfield Hyundai is looking for an experienced Service Advisor/Service Writer to join our high-volume dealership! We offer a team of highly skilled technicians to work alongside, as well as a well tenured dealership staff overall.

Job Description/Requirements:

• Greet customers in a timely, friendly manner

• Assist in scheduling appointments; obtain customers information as well as their vehicle's information

• Follow up with customers based on their needs, keep customers updated with progress of their vehicles

• Communicate with technicians about necessary and recommended repairs

• Explain the maintenance that is required, and assist in customers' understanding of the maintenance as well as its importance

• Promote the sales of service, parts, and accessories by thoroughly understanding the product and associated service requirements

• Maintain Customer Satisfaction Index rating within manufacturer standards

• Establish and Maintain customer rapport for repeat and referral business

• Maintain clean neat work area

• Provide any information required to extended warranty companies: estimates, images, parts and labor pricing, etc.

Experience in a similar position is recommended.

Experience in a new car dealership is recommended.

Job Type: Full-time