Automotive Service Advisor

Company Overview
Canadian Tire Corporation, Limited (“CTC”) is one of the most admired and trusted companies in the country. With a broad portfolio of brands, extensive retail presence, innovative e-commerce capabilities, and market-leading merchandising strategies, we are dedicated to making life better for our customers across Canada. We invest in new technologies and top talent to drive continuous growth and excellence.

Job Summary
We are seeking a mature, reliable, dynamic and customer-focused Service Advisor to join our automotive service team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repairs. Your energetic approach will ensure a seamless experience for clients while coordinating with technicians to deliver high-quality automotive service. If you thrive in a fast-paced environment and enjoy building lasting customer relationships, this opportunity is perfect for you!

Responsibilities

• Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
• Explain repair estimates, service options, and recommended maintenance clearly and transparently
• Coordinate with technicians to prioritize repairs and ensure timely completion of services
• Upsell additional services or maintenance based on customer needs and vehicle requirements
• Manage service writing, auto estimating, and documentation accurately within dealership systems
• Maintain comprehensive knowledge of automotive diagnostics, mechanical repairs, transmissions, oil changes, brake repair, tire service, suspension work, alignments, shocks & struts, diesel engine repair, air brake systems, auto body repair, and other automotive services

Experience

• Dealership experience or automotive service management background preferred
• Proven success in upselling automotive services and parts
• Hands-on mechanic or service technician experience highly desirable
• Strong knowledge of automotive diagnostics, mechanical systems, and repair procedures
• Customer service skills with the ability to communicate technical information effectively
• Experience with auto estimating software and service writing processes
• Familiarity with cash handling procedures and automobile sales processes

Join us to be part of a vibrant team dedicated to delivering exceptional automotive care while advancing your career in a supportive environment!

Job Types: Full-time, Part-time

Pay: From $18.45 per hour

Benefits:

• Employee assistance program
• Extended health care
• Store discount

Work Location: In person