Automotive Service Advisor

Description:

Service Advisor – Johnson Ford of New Richmond

New Richmond*, WI*
Compensation: $75,000 – $120,000 annually (Base + Commission)

Full-Time

What You’ll Do – A Day in the Life

As a Service Advisor, you are the vital link between our guests and our service team. Your job is to ensure every guest leaves with confidence, trust, and a vehicle that’s road-ready. Here’s how your day might look:

What your day will look like;

• Greet early guests with warmth and professionalism.
• Conduct walk-arounds to inspect vehicles and confirm concerns.
• Write detailed repair orders using guest input and technical insight.
• Communicate with technicians to prioritize workload and update timelines.
• Provide guests with updates, estimates, and options using plain, respectful language.
• Review multipoint inspections with transparency and urgency when needed.
• Coordinate parts availability and work closely with the parts department.
• Keep the service lane running smoothly and manage daily appointment flow.
• Call guests to review completed work, future recommendations, and schedule pickups.
• Perform quality check-ins and support vehicle delivery back to the guest.
• Close repair orders, ensure payment is processed correctly, and follow up on satisfaction.
• Prepare for the next day: confirm appointments, follow up on declined work, and review tech availability.

Who You Are

• People-first communicator: You enjoy building trust with guests and can explain repairs without jargon or pressure.
• Detail-oriented: Accuracy matters. You ensure every RO is clear, complete, and aligned with technician notes.
• Team player: You work seamlessly with technicians, parts staff, and other advisors. Fit seamlessly with our high performing culture.
• Driven: You see opportunity in every interaction and are motivated by helping others—and being rewarded for it.

Compensation & Benefits

• Annual earnings: $75,000-$120,000 based on performance and experience
• Competitive base + performance-based commission
• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off and holidays
• Career development and factory training opportunities
• A culture built on respect, honesty, and growth

Why Johnson Motors?

We’re celebrating 100 years because we treat people differently—from our guests to our team members. When you join Johnson Ford, you're not just starting a job—you're stepping into a supportive environment that invests in your success and well-being.

Requirements:

• Prior experience in automotive service or guest-facing roles preferred, but not required
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Tech-savvy: comfortable with DMS systems, tablets, and communication platforms
• Valid driver’s license and clean driving record