Automotive Service Advisor

We are Fortune Electricars Philippines Corp. (FEPC). We specialize in delivering "New Energy" Cars or Automotive Cars into the Philippine market.

Job Overview

As a Kaiyi Service Advisor, you will serve as the primary liaison between our valued customers and our technical team. You will be responsible for understanding customer vehicle repair and maintenance needs, accurately communicating recommendations to Service Technicians, and ensuring a seamless, high-quality aftersales experience. In this role, you will also closely assist the Aftersales Manager in driving overall department efficiency, managing parts ordering, and monitoring vehicle service progress.

Key Responsibilities:

• Build rapport with customers, listen to their concerns, and advise them on routine maintenance and necessary repair services.

• Diagnose mechanical or electrical issues by conducting detailed customer consultations, visual inspections, or test drives alongside the customer.

• Refer complex technical concerns to specialized Service Technicians when necessary.

• Assist the Aftersales Manager in overseeing daily service department operations, workflow, and administrative tasks.

• Prepare detailed repair orders, including accurate time, labor, and cost estimates.

• Manage parts ordering and closely monitor vehicle progress throughout the repair lifecycle.

• Maintain up-to-date service department documentation, pricing guides, menu pricing, and customer records.

• Implement strict quality control processes to ensure repair accuracy and eliminate repeat service visits ("comebacks").

• Support and execute service marketing programs to drive customer engagement and retention.

• Uphold the highest standards of customer satisfaction and aftersales service, maintaining proactive communication to keep clients informed of their vehicle’s status.

Qualifications & Requirements

• Bachelor’s Degree graduate (4-year course in Engineering, Business, Automotive Technology, or related field).

• Minimum of 2 years of hands-on experience in the automotive aftersales industry.

• Strong familiarity and working knowledge of electric vehicles (EVs), including hybrid and fully electric vehicles.

• Computer literate with working proficiency in productivity tools, specifically basic to intermediate Microsoft Excel, Google Sheets, and Google Docs.

• Customer-centric mindset with a professional, pleasant personality and proven customer handling skills.

• Excellent oral and written communication skills.

• Strong administrative, organizational, and multi-tasking capabilities.