Automotive Service Advisor

Job Title: Service Advisor

Location: Fairfield, ME 04937

Company: Harding’s Garage

Website: HardingsGarage.net

Job Type: Full-Time

Compensation: $55,000 – $75,000/year

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Job Posting:

UP TO $2500 SIGN ON BONUS FOR THE RIGHT CANDIDATE

Our growing, successful auto repair shop is seeking an experienced service advisor/counter person to join our team of happy, healthy, top-earning, and productive shop professionals!

At Harding’s Garage, we have an excellent reputation, truly great customers, and incredible techs, all at a modern facility! We’ve built a shop where people will respect YOU, and who will do everything we each can to help you SUCCEED and enjoy a better QUALITY OF LIFE.

If you’ve been missing that feeling of belonging to something special, or of not getting the respect and recognition you deserve, here is your chance to upgrade and do so in a fantastic way!

Why else consider Harding’s Garage? How about…

• We care about our teams’ well-being! Our modern shop is stocked with well-maintained equipment, well-lit work areas, all the latest software, Wi-Fi, and plenty of room and lifts for our Techs
• We believe in providing pay plans that put you in control of your pay so you can earn PROFESSIONAL compensation for PROFESSIONAL work
• NO WEEKENDS!!! We work Monday through Friday ONLY and offer paid holidays. Our team makes great pay without cutting into family or personal time!
• Professional, cooperative, and exciting shop environment and culture where service advisors and techs respect and support each other.
• Our culture loves winners! Our clear processes and gold standard measurement mean you’ll always know how to do your job well and whether you’re excelling.
• HONESTY with our team and our customers!

Here are our expectations for our Service Advisors at Harding’s Garage …

Duties:

• Check-in customers, understand their needs and concerns, educate them about preventive maintenance, and ensure smooth and timely dispatch to the technician
• Translate the technician’s inspection and diagnostic findings into a clear estimate and present that estimate in plain language that the customer can understand
• Source parts, finalize repair order estimates, and walk customer through all of their auto repair concerns, needs, and options
• Organization and fulfillment of counterperson responsibilities, including invoices, deliveries, returns, cores, and customer follow ups
• Treat every customer the way you’d want somebody to treat your mother, grandmother, or sister.

Our ideal Service Advisor has the following qualifications:

• Three years of experience as an automotive repair shop service advisor
• Must be able to pass a background check
• Candidate must have (or be able to obtain) a Maine State Motor Vehicle Inspection License
• Excellent communicator. Being able to describe what a technician identifies on a vehicle is a vital part of becoming a successful service advisor, and helping us understand where you need help is a key part of growth!
• Verifiable history of being a steady, reliable employee. If you prefer to bounce from job to job every year, this isn’t the fit for you.
• Part sourcing and automotive experience needed, or aftermarket parts supplier / counter manager experience
• A positive attitude that takes pride in your work!
• Excellent problem-solving skills and attention to detail.
• ASE Certification or ICAR/ICON Certifications are preferred

Stop settling for an unhappy job…you can provide service that you can be PROUD of every single day in an environment built on respect and teamwork!

Submit YOUR resume with confidence that all contacts with us are completely confidential. Do it TODAY!

Our benefits include:

• RESPECT and a POSITIVE WORK ENVIRONMENT
• Paid Vacation, Personal Days Off, and Holidays!
• Uniforms provided by the company
• Paid ongoing training to help you grow in your career

If you would like to be part of a team that cares about doing the right thing for each other and for the customer, this might be the opportunity you have been looking for!

Please reply with a copy of your resume and a number where we can reach out to you to set up an interview and a chance for you to meet our awesome team!

Email your resume and we will get back to you ASAP. UP TO $2500 SIGN ON BONUS FOR THE RIGHT CANDIDATE!

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• Paid time off
• Professional development assistance

Experience:

• automotive repair shop service advisor: 3 years (Required)
• Part sourcing and automotive: 2 years (Preferred)
• aftermarket parts supplier: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• Maine State Motor Vehicle Inspection License (Preferred)
• ASE/ICAR/ICON Certifications (Preferred)

Ability to Commute:

• Fairfield, ME 04937 (Required)

Work Location: In person