Automotive Service Advisor/Writer

Service Advisor – HB Speed Shop

Huntington Beach, CA · Full-time · [Mon–Fri, 8–5]

ABOUT US

HB Speed Shop is an independent European service and performance shop in downtown Huntington Beach, two blocks from the sand. We service and build Porsche, BMW, Mercedes, and air-cooled VW, with in-house paint & body and a consignment showroom. Our customers care about their cars, and we hold our work to the same standard.

THE ROLE

You're the link between our customers and our technicians. You'll write service, build estimates, explain the work honestly, keep parts flowing, and keep jobs moving on schedule.

WHAT YOU'LL DO

• Greet customers, write repair orders, and handle phone and email inquiries

• Build accurate estimates and present recommendations clearly

• Manage the appointment schedule and coordinate job flow with the technicians

• Source and order parts by VIN (OEM, OE, and aftermarket), work with vendors, and track parts inventory

• Keep customers updated from drop-off to pickup, with photos, approvals, and follow-ups

• Handle ROs, invoicing, and customer communication in Shopmonkey

• Support consignment sales inquiries and showroom activity

• Share feedback on processes, pricing, and customer experience

WHAT YOU BRING

• 1+ year as a service advisor or service writer, with European experience strongly preferred

• Solid working knowledge of Porsche, BMW, and/or Mercedes service and common failures

• Comfortable with parts catalogs (PET, RealOEM, EPC) and labor guides

• Can explain technical work in plain terms and close the sale without pushing

• Organized under pressure, able to juggle the phone, counter, and techs without dropping details

• Shopmonkey or similar shop software experience (Tekmetric, Mitchell, etc.)

• Valid CA driver's license

• ASE C1 certification is a plus

HOW YOU'LL BE MEASURED

Estimate approval rate, average repair order, customer reviews, on-time delivery, and parts accuracy.

COMPENSATION & PERKS

• Starting at $20/hr, depending on experience

• PTO and paid holidays

• Employee discounts

• Downtown HB location near Main Street, the pier, and the beach

TO APPLY

Send your resume and a short note about why you want the work.

NO IN-PERSON VISITS OR CALLS PLEASE. Please email /connect via Indeed and we will reach out with further questions. Thank you.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Paid time off

Work Days:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Huntington Beach, CA 92648 (Required)

Ability to Relocate:

• Huntington Beach, CA 92648: Relocate before starting work (Required)

Work Location: In person