Automotive Service BDC Representative

Job Title: Automotive Service BDC Representative
Location: Rafferty Subaru – Newtown Square, PA
Job Type: Full-Time
Salary: Hourly Rate / Paid Weekly
Company: Rafferty Subaru

About Us:
Rafferty Subaru has proudly served the Delaware County community for over 40 years, delivering exceptional Subaru service and customer care. As a family-owned dealership with a loyal customer base and a strong commitment to the Subaru Love Promise, we’re looking to grow our team with dedicated professionals who share our passion for excellence and integrity.

We are currently seeking a reliable, customer-focused Automotive Service BDC Representative to join our award-winning Service Department. This is a great opportunity to build a long-term career with a trusted brand and a supportive team.

Position Overview:
As a Service BDC Representative, you’ll be the friendly voice behind our service department—answering calls, scheduling appointments, and assisting customers with service inquiries. You will play a key role in maintaining our outstanding customer satisfaction and ensuring a smooth and efficient service experience for every Subaru owner who contacts us.

Key Responsibilities:

• Manage a high volume of inbound and outbound calls and respond to customer inquiries in a timely, friendly manner
• Schedule service appointments using Subaru’s dealer management systems
• Confirm upcoming appointments and follow ups
• Collaborate with service advisors, parts and managers to coordinate customer visits efficiently
• Educate customers about recommended maintenance
• Keep accurate records of customer communications and service interactions
• Help maintain high levels of customer satisfaction and NPS scores

Requirements:

• Previous experience in a BDC, dealership, or customer service role preferred
• Familiarity with automotive service or Subaru vehicles is a plus
• Excellent phone and communication skills
• Strong organizational skills and attention to detail
• Comfortable working in a fast-paced, team-oriented environment
• Proficiency with Microsoft Office is a plus
• High school diploma or equivalent required

What We Offer:

• Competitive pay
• Monthly Bonuses
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee discounts on vehicles, parts, and service
• Supportive team atmosphere with opportunities for growth
• Subaru brand training and development

Join the Rafferty Subaru Family:
If you’re passionate about delivering excellent customer service and want to be part of a trusted and growing dealership, we’d love to hear from you.