Automotive Service Manager

The Opportunity:

Lead our service and parts team to drive revenue growth and deliver a world-class customer experience. We are looking for a highly motivated, hands-on leader who can organize a team, hold staff accountable, and oversee the daily operational and financial success of our service departments.

Your Responsibilities:

• Team Leadership: Hire, train, schedule, and supervise technicians, advisors, and assistant managers.
• Goal Setting: Establish monthly sales and revenue objectives, measure progress, and minimize technician unapplied time.
• Customer Care: Maintain a high Customer Service Index (CSI) by resolving complaints immediately and overseeing customer follow-ups.
• Operations: Ensure accurate warranty procedures, proper dispatching, and compliant paperwork.
• Training: Ensure technicians stay up to date with OEM and ASE training.

Our Core Values:

• Accountability - We take ownership of our actions and results.
• Teamwork - We win together.
• Kindness - We treat others with compassion.
• Grit - We have the heart to see things through.
• Integrity - We do the right thing, always.
• Curiosity - We ask questions to learn and understand.

Qualifications:

• MUST HAVE: 3+ years of experience as an Automotive Service Manager or Director.
• MUST HAVE: Valid FL Driver's License with a clean record.
• MUST HAVE: Ability to pass a background check and drug screen.

Preferred (A Big Plus!):

• Ford/Lincoln brand experience
• Ignite (Reynolds and Reynolds) experience