Automotive Service Writer

Overview

Join our dynamic automotive team as an Automotive Service Writer, where your enthusiasm for vehicles and exceptional customer service skills will drive success! In this energetic role, you will act as the vital link between our valued customers and our skilled technicians, ensuring a smooth and transparent service experience. Your ability to communicate clearly, estimate repairs accurately, and upsell services will help maximize customer satisfaction and dealership profitability. If you thrive in a fast-paced environment and have a passion for automotive repair and client interaction, this position offers an exciting opportunity to grow your career in automotive service management.

Duties

• Greet customers warmly, listen carefully to their vehicle concerns, and document their needs with precision.
• Write detailed repair orders, accurately estimating costs using estimating software and ensuring all necessary repairs are included.
• Communicate effectively with technicians to understand vehicle diagnostics, mechanical issues, and repair procedures.
• Upsell additional services such as oil changes, tire services, brake repairs, suspension work, shocks & struts, transmissions, and collision repairs to enhance customer value.
• Manage cash handling responsibilities responsibly while maintaining accurate records of transactions.
• Keep customers informed about vehicle status throughout the repair process and explain recommended services clearly.
• Utilize computer-aided vehicle damage estimating tools to prepare precise estimates for collision or repair work.
• Coordinate with service technicians to prioritize repairs based on urgency and customer needs while maintaining a high level of client communication.

Skills

• Strong mechanical knowledge with hands-on mechanic experience or service technician background.
• Proficiency in estimating software and computer-aided vehicle damage estimating tools.
• In-depth understanding of automotive diagnostics, vehicle maintenance procedures, and repair techniques including oil changes, brake repairs, tire service, shocks & struts, suspensions, transmissions, and collision repair.
• Excellent customer service skills with the ability to communicate technical information clearly and professionally.
• Experience in dealership environments or auto service management is highly desirable.
• Ability to upsell effectively while maintaining integrity and customer trust.
• Familiarity with auto estimating processes and collision repair workflows.
• Valid driving license with a clean driving record; comfortable driving various vehicles as needed.

Join us to be part of a vibrant team committed to delivering outstanding automotive care! Your expertise will help customers get back on the road safely while growing your career in a supportive environment that values enthusiasm, transparency, and professional growth.

Pay: $12.00 - $14.00 per hour

Work Location: In person