Automotive Technical Support Executive

About the role

The overall goal of this position is to provide timely and accurate automotive technical support to customers, suppliers and other teammates.

Key responsibilities

• Trial fitment and evaluation for newly developed products
• Diagnose and troubleshoot parts claim and produce necessary reports with clear technical explanation
• Analyse parts claim situation and provide feedback to improve support process and enhance product quality
• Support Business Development Team and Marketing Team from automotive technical perspective to find out unique selling points for our products
• Support Marketing Team in technical perspective to find out common market practices to better publish our product strength in social media
• Evaluate and compare competitor products to support Business Development Team in launching suitable products to enhance business
• Conduct demonstration and presentation to different audiences for proper handling and installation of parts
• Assist in the development and updating of technical manuals, bulletins, and training materials
• Participate in regular team meetings to discuss common issues and share solutions
• Engage workshop connection to gather actual workshop practices or common mistakes during installation or actual product pain point of our products

About you

• Automotive technical and technology certificate or above
• Hands on experience in automotive repair and maintenance jobs
• Work independently to analyses a problem, identify the root cause, and document the results
• Good written and verbal communication skill in English or Chinese
• Familiar with MS Office, such as Excel, Word, PowerPoint, Outlook
• Malaysia with valid class 3 driving license
• Travel within Malaysia and overseas occasionally
• Familiar with Malaysia automotive parts industry will be an added advantage
• Able to start work within a short notice

About us

Japanese OEM automotive parts manufacturer subsidiary office in Kuala Lumpur is looking for an experienced staff to expand aftermarket parts business.

Benefits

• Remuneration package will be commensurate with Candidate's experience and suitability
• 5 days a week
• Opportunity for Career Advancement
• Located near Mid Valley