Automotive Technical Support Specialist

About the role

We are one of New Zealand’s fastest growing automotive brands, expanding rapidly across our dealer network and product portfolio.

We are seeking a Technical Support Specialist with strong diagnostic capability and a genuine interest in modern vehicle systems. The ideal candidate must have extensive experience diagnosing and repairing vehicles in a dealership or OEM environment. You will be responsible for resolving technical issues, providing clear and effective guidance, and ensuring that all technical matters are handled in accordance with our high standards. With Chery's ongoing growth and success in the automotive market, this role offers significant opportunities for career development as the brand continues to evolve.

What you’ll be doing

• Provide technical support across New Zealand to dealer technicians on diagnostics and repair procedures

• Assist with fault diagnosis across systems including ADAS, body control modules (BCM), powertrain, chassis, and infotainment

• Use OEM diagnostic tools and software to analyse faults, read live data, and guide repairs

• Support electrical diagnosis including CAN / LIN communication, sensors, actuators, and control modules

• Escalate complex technical cases to senior technical and factory teams where required

• Support technical readiness for new model launches and technical updates

• Assist with technical training and technical guidance to dealer technicians

• Maintain accurate technical case records, notes, and reports

What we’re looking for

• Light Vehicle Engineering Level 5 or equivalent experience.

• Electric Vehicle Level 5 or equivalent experience.

• Dealership experience diagnosing and repairing modern vehicles

• Strong interest and aptitude for diagnostics and electrical fault finding

• Working knowledge of modern vehicle systems, including:

• ADAS (radar, cameras, calibration)

• Body control modules (BCM)

• CAN / LIN vehicle networks

• Infotainment and software updates

• Sensors, actuators, and control units

• Comfortable using diagnostic tools, wiring diagrams, and technical documentation

• Clear communicator able to explain technical concepts logically

• Well organised, detail-focused, and comfortable managing multiple cases

• Willing to travel Nationally for dealer support or training

• Willing to travel Internationally for training

• Ability to work autonomously.

• Only applicants with the following Visas will be considered:

• New Zealand Permanent Residence Visa

• New Zealand Citizen.

Why join us

• Join one of New Zealand’s fastest growing automotive brands

• Work with modern vehicle technology and OEM diagnostic systems

• Exposure to new model launches and factory technical processes

• Clear development pathways into advanced technical, training, or product roles

• Competitive remuneration and tools of trade