Automotive Technical Support Specialist

Company Description

MSX International supports leading automotive brands worldwide, helping improve business performance, customer satisfaction, and network operations across more than 80 countries.

Job Description

Ready to take your hands-on workshop experience to the next level? Join our technical hotline team and provide remote support to the dealer network of a major automotive manufacturer.

What you’ll do:

• Technical Support & Diagnostics: Guide and advise dealership technicians through complex diagnostic procedures using official manufacturer documentation.
• High-Priority Case Management: Track critical technical cases and vehicle-off-road issues to ensure swift resolution.
• Quality & Manufacturer Liaison: Gather and escalate field data to help the manufacturer continuously improve product quality.
• System Incident Resolution: Troubleshoot and resolve technical issues related to diagnostic tools.
• Field Engagement: Participate in technical meetings and occasionally conduct on-site dealership visits for specialized cases.

Qualifications

What We’re Looking For

• Proven Experience: Solid background as an automotive technician (mechanical/electrical) with a strong track record in troubleshooting and diagnostics.

• Technical Know-How:

  • Deep understanding of automotive mechanics and vehicle electronics.
  • Ability to read wiring diagrams and master diagnostic tools.
  • Comfortable navigating technical documentation.
  • Working knowledge or proficiency in technical English is a plus.

• Soft Skills:

  • Great team player with strong communication skills.
  • Good teaching skills and active listener.
  • Curious, eager to learn, and highly dedicated.

Additional Information

What We Offer

• Permanent contract (CDI) - ETAM status
• 36 hours/week with a hybrid work policy
• 6 weeks of paid annual leave
• Health and disability insurance
• Meal card & Works Council (CSE) perks

Availability: Immediate start or expected start date in mid-November.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.