AV Operations Specialist

Title: AV Operations Specialist

Location: Boston, MA 02215

Duration: 03 Months

Description:

The AV Operations Specialist is responsible for supporting audiovisual technology in numerous classrooms and event/conference spaces in multiple buildings on the Client's campus as well as for remote teaching and learning. This role may be engaged in video productions, live streaming, video conferences and live audiovisual event support. Ensure presenters are aware of technology and ready prior to the start of events and presentations. May monitor ACV systems and processes, tracking and reporting on trends. Assist with maintaining audiovisual equipment and minor repairs as needed

Basic Qualifications:

Three or more years related experience in relevant audiovisual technology in-person support and training

Schedule: (40 hours a week) Monday-Friday, 7:30 AM - 4:30 PM with a 1-hour unpaid lunch or a Flexible option: 7:30 AM - 4:00 PM with a 30-minute unpaid lunch.

Two AV Support Specialists to provide hands-on audio/visual support for meetings, conferences, and events in a dynamic academic environment.

This role is ideal for candidates with strong troubleshooting skills, exceptional customer service, and experience supporting AV technology in the field.

Top skills wanted:

Experience working in a higher education, research, or academic environment; prior Client's experience is highly preferred.

Proven experience providing AV support for meetings, conferences, and events.

Outstanding customer service and communication skills with a patient, professional approach.

Ability to troubleshoot and resolve technical issues in the field independently and efficiently.

Additional Qualifications and Skills:

CTS certification or comparable audiovisual industry training is preferred.

Experience operating and supporting audiovisual presentation, video conferencing, and collaboration systems, including technologies such as Crestron, Extron, Biamp, Zoom, Microsoft Teams, Panopto, and Cisco.

Working knowledge of Windows- and macOS-based computers, presentation software, and common peripheral devices used in classrooms and meeting spaces.

Strong troubleshooting skills and the ability to identify, document, resolve, or appropriately escalate audiovisual and computer-related issues.

Excellent customer-service and interpersonal skills, with the ability to communicate clearly and patiently with users possessing varying levels of technical proficiency.

Ability to manage competing priorities, respond effectively to time-sensitive support needs, and work independently as well as collaboratively in a service-oriented team environment.

Experience supporting audiovisual technology in higher education, corporate meeting, conference, event, or similarly complex environments is preferred.

Physical Requirements:

Must be able to lift 40 lbs. unassisted