AV Operations TechnicianNew

Our Company

EOS IT Solutions is a global technology and logistics company, providing collaboration and business IT support services to some of the world's largest industry leaders. We deliver forward-thinking solutions built on multi-domain architecture, with customer satisfaction and service excellence at the heart of everything we do.

We are committed to investing in our people, supporting our partners, and maintaining the highest standards of quality in service delivery. As a truly international IT provider, we are proud to deliver our services through global simplicity and trusted transparency.

Position Overview

We are seeking an experienced and solutions-oriented AV Technician to support advanced video conferencing systems and in-room audiovisual technologies. The successful candidate will demonstrate strong technical expertise in diagnosing and resolving complex issues, including equipment failures, physical malfunctions, and software configuration challenges, while delivering an exceptional customer experience.

This role also includes supporting the commissioning and handover of AV systems for both retrofit projects and new-build installations. The ideal candidate will possess strong administrative and ticket management skills, ensuring support requests are accurately tracked, documented, and resolved in a timely manner.

A commitment to professionalism, clear communication, and high-quality service delivery is essential in this client-focused position.

What You'll Do

• Perform maintenance, troubleshooting, and break/fix support for AV hardware and software across conference rooms, phone booths, huddle spaces, event venues, and other office environments.
• Conduct daily and weekly preventative maintenance inspections to ensure AV systems are operating effectively and aligned with global standards.
• Monitor and manage AV support requests through Zendesk, ensuring timely resolution or escalation where required.
• Provide onsite and virtual support for corporate events, including setup, testing, operation, monitoring, and decommissioning activities.
• Support the commissioning, testing, and turnover of newly installed and retrofitted AV systems.
• Maintain accurate AV equipment inventory, organise storage areas, and coordinate electronic waste disposal and decommissioning activities.
• Assist with AV-related Moves, Adds, Changes, and Deletes (MACD) across office environments.
• Test and validate new AV designs and solutions in partnership with engineering teams.
• Accurately record all service activities within the ticketing platform to support reporting, analytics, and continuous improvement initiatives.
• Ensure the reliable operation of AV technologies, including digital signage, background music systems, LED walls, and lobby technology through proactive maintenance.
• Provide AV support across the APAC region for onsite, offsite, and hybrid events.

What You'll Need to Succeed

• Ability to work independently and remain accountable in a fast-paced environment.
• Strong problem-solving skills with the ability to think both creatively and methodically when addressing technical issues.
• Knowledge of enterprise production environments and video conferencing technologies.
• Excellent interpersonal, customer service, and conflict resolution skills.
• Willingness to learn, adapt, and align with client culture and operational requirements.
• Ability to collaborate effectively within a team while also managing individual responsibilities.
• Ability to perform physical tasks, including lifting and moving equipment, and carrying out installation, integration, and maintenance activities.

Preferred Qualifications

• Experience supporting enterprise AV environments and collaboration technologies.
• Familiarity with video conferencing platforms and room control systems.
• Experience working with ticketing and service management platforms such as Zendesk.
• Exposure to AV commissioning, testing, and system validation processes.
• Understanding of event support operations within corporate environments.

Belonging at EOS

At EOS IT Solutions, we are committed to creating an inclusive workplace where every employee feels valued, respected, and empowered to succeed. We believe that diverse experiences, perspectives, and backgrounds strengthen our teams and drive innovation.

We are proud to be an equal opportunity employer and are committed to providing a workplace free from discrimination and harassment. We welcome applications from all qualified individuals and are dedicated to fostering an environment where everyone can thrive and contribute their best work.