AV Service Technician

About The Role

We are looking for an AV Service Technician to join our Post-Sales Services Team. You'll support our clients by ensuring their Audio-Visual systems remain reliable, operational and performing at their best.

This role offers excellent exposure to a wide range of professional AV technologies and solutions while providing a structured pathway to grow into our Commissioning Team for advanced engineering opportunities.

Key Responsibilities

• Attend assigned service calls and fault tickets to diagnose, troubleshoot and resolve issues on professional Audio-Visual systems.
• Perform preventive maintenance, routine system inspections and health checks to maximise system reliability and minimise downtime.
• Service, repair and replace defective Audio-Visual equipment, ensuring systems are fully operational before completing each service call.
• Provide on-site technical support to ensure the reliable operation of Audio-Visual systems across various client environments, meetings, presentations and events.
• Work collaboratively with internal Engineers and our partners to investigate and resolve complex technical issues beyond routine service scope.
• Conduct functional testing and recommend corrective or preventive actions to maintain optimal system performance.
• Prepare accurate service reports and ensure all maintenance records and documentation are completed promptly.
• Take ownership of assigned service cases by maintaining professional communication with clients, providing timely updates, and working diligently to resolve technical issues while delivering an exceptional customer service experience.
• Support internal and external events when required.

Requirements

• NITEC, Higher NITEC or Diploma in Electronics, Electrical Engineering, Information Technology or a related discipline.
• Minimum 1 year experience in troubleshooting, servicing or maintaining professional Audio-Visual systems
• Strong troubleshooting and problem-solving skills with a hands-on approach.
• Customer-oriented with good interpersonal and communication skills.
• Able to work independently while collaborating effectively with internal teams.
• Relevant Audio-Visual certifications (e.g. Q-SYS, Bosch, Cisco, Crestron, Extron, Biamp, Microsoft Teams Rooms, etc) will be an advantage.
• Possess a Class 3 driving licence will be an advantage.

Why Join Us?

• Opportunities for professional development and Career Advancement
• Hands-on exposure to a wide range of AV technologies & solutions across various vertical markets
• Be part of Spectrum's continued regional growth – Largest APAC AV company by revenue (>S$500M) and headcount (1,700+ pax) | Subsidiary of Hibino Group: Japan's No. 1 AV company listed on Japan Stock Exchange.

Hibino's Website: https://www.hibino.co.jp/english/

Spectrum's Website: https://spectrum.com.sg/

Spectrum's LinkedIn: https://sg.linkedin.com/company/spectrum-audio-visual-pte-ltd