AV Service Technician

Location: Rockville, MD
Salary Range: Starting at $60,000 - 94,000 (based on experience and qualifications) + Commission and bonuses

About Us

One Source Systems is a leading technology integration company based in Rockville, Maryland, specializing in audio/video, smart home automation, networking, security, and commercial technology solutions. We serve residential and commercial clients throughout the Washington, DC metropolitan area and are committed to delivering exceptional technology experiences backed by outstanding customer service.

Position Summary

We are seeking an experienced and customer-focused A/V Service Technician to join our growing team. The ideal candidate will have hands-on experience servicing, troubleshooting, and supporting audio/video and automation systems in residential and commercial environments. This role requires strong technical skills, professionalism, and a commitment to delivering excellent service to our clients.

Responsibilities

• Diagnose, troubleshoot, and resolve audio/video, automation, and networking system issues.
• Install, configure, and maintain displays, distributed audio systems, video conferencing equipment, automation platforms, and network devices.
• Perform service calls and preventative maintenance for residential and commercial clients.
• Clearly communicate system issues, recommendations, and solutions to clients.
• Document service activities, system configurations, and completed work accurately.
• Collaborate with project managers, programmers, and installation teams to ensure successful project completion.
• Maintain a professional appearance and represent the company positively during client interactions.
• Travel throughout the DMV area to support client needs.

Qualifications

• Minimum of 2 years of experience in A/V installation, service, or technology integration.
• Experience with Control4 and Savant preferred.
• Experience with platforms such as Lutron, or similar systems preferred.
• Strong understanding of audio/video signal flow, distributed audio, HDMI technologies, and networking fundamentals.
• Excellent troubleshooting and problem-solving abilities.
• Strong customer service and communication skills.
• Ability to read technical drawings and system documentation.
• Valid driver's license with a clean driving record.
• Industry certifications and manufacturer training are a plus.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Company vehicle available for qualified candidates, including fuel and maintenance
• Career growth within a rapidly expanding technology integration company

Why Join One Source Systems?

At One Source Systems, you'll work on a wide variety of cutting-edge residential and commercial technology projects while being part of a team that values quality, professionalism, and continuous learning. If you're passionate about technology and enjoy solving complex challenges while helping clients, we'd love to hear from you.

Pay Range: From $60,000.00 - 94,000 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Pay: $29.00 - $45.00 per hour

Expected hours: No less than 36.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person