AV Support Lead

Position Summary The AV Systems Support Lead will be the go-to individual for supporting the agency’s video conferencing systems, presentations, events, and other audio/visual needs. This position is designed for a skilled, customer-focused, and detail-oriented professional who is committed to providing excellent service in a fast-paced environment. The incumbent will be a proactive problem solver with excellent troubleshooting, written, and verbal communication skills. Experience working with executives and potentially high-profile guest speakers is required. This individual will be the main point of contact for all technical event management, rehearsals, and other administrative tasks necessary to ensure successful events.

Essential Functions

• Daily monitoring and maintenance of all AV equipment throughout the offices, including Webex codecs, cameras, microphones, speakers, matrix switchers, TVs, projectors, audio mixers, cables, adapters, etc. Ensure system software is kept up to date.
• Be prepared for and available to provide immediate support for all client meetings, conferences, and presentations.
• Assist with scheduling all-agency Webex meetings in coordination with Executive Assistants. Test meetings in advance with hosts and presenters.
• Ensure all equipment used during events (e.g., laptops, external drives, remote controls) is ready and available.
• Set up and test equipment in preparation for special events such as guest speakers and musical performances.
• Maintain a basic understanding of and experience with event and presentation recording, both via software and physical equipment (e.g., recording via iPhone or iPad).
• Coordinate with Security and other teams, when requested, to facilitate video or audio recordings for events.
• Keep digital signage throughout the office current with the latest reels and event calendars.
• Stay informed of new software releases and notify the agency of new features, UI changes, bugs, and emerging issues.
• Create and distribute “how-to” guides and other documentation for IT staff and end users, ensuring materials are kept current.
• Host workshops and individual check-ins to train users on basic equipment operation and best practices; schedule periodic refresher sessions for the agency.
• Regularly meet with the executive team to gather feedback on the AV experience and provide updates on new developments.
• Keep key stakeholders informed of any known issues with meeting room equipment and provide contingency plans as needed.
• Facilitate third-party vendor support for advanced troubleshooting or repairs.
• Coordinate with vendors on the installation and integration of new equipment to maximize visual and audio quality, considering accessibility and environmental factors that may affect performance and reliability.

Required Qualifications Education, Skills & Experience Requirements:

• 3–5 years of hands‑on experience supporting video conferencing and AV systems in a professional environment.

• Strong knowledge of AV signal flow, protocols, video bridging, gateways, and platforms such as Webex and Microsoft Teams.

• Solid understanding of networking fundamentals, including:

• Firewalls and content filtering

• Routing and switching

• VLANs, VPNs

• Wireless standards (802.11 a/b/g/n/ac)

• Proven experience providing end‑user technical support, including executive‑level stakeholders.

• Ability to clearly communicate technical concepts to non‑technical audiences.

• Excellent organization, time management, follow‑through, and attention to detail.

Preferred Qualifications

• Relevant technical certifications (e.g., CompTIA A+, CCNA, CCNP, CWNA).

• Experience working with IT service and project management tools (ServiceNow and/or Jira).

• Familiarity with safety precautions related to AV and IT environments.

• Experience working in:

• Highly secure environments

• Compliance‑oriented organizations

• General understanding of data protection and information security principles.

US Pay Range $65,000 - $80,000 USD

Benefits Of Joining One of our primary goals is to support the health and well-being of you and your family. Our compensation plan includes the following benefits, in addition to many others:

• Healthcare Options

• Medical

• Dental

• Vision

• Prescription

• Dependent and Health Care Flexible Spending Accounts

• 401(k) Savings Plan

• Paid Time Off

• Employee Assistance Program

• Legal Assistance Plan

• Tuition Education Assistance

• Employee Stock Purchase Plan

• Exclusive discounts on electronics, gyms, and everyday purchases

All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

Please refer to our privacy policy here.

A Quick Note on Email Safety We care about your candidate experience and want to make sure you feel confident communicating with us. All official emails from our recruiting team will only come from the domains @omc.com —never from generic platforms like Webex. Your first interview will always be with a real person on our team, not an automated system. If something feels off, we encourage you to double-check before replying.