AV Technician

AV TECHNICIAN

Customer Service

• Assist clients with their technology and communication needs, either during a rehearsal before the event or on the day of the event.
• To greet all event organisers requiring technology and communications as they arrive at the event venue.
• To support and guide any outside contractors who have been selected by the client to provide their specific technology and communication needs.
• Provides excellent service to internal customers in other departments as appropriate.
• Ensure the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent services to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Financial

• Assists in managing the Event Service department as independent profit center.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Operational

• To plan for and set up all the technology and communication requirements as listed in an Event Confirmation so that equipment is set up a minimum of one hour prior to the event’s commencement
• To be fully conversant with all technology and communication equipment offered by the hotel, including but not limited to sound, lighting, projection and internet capabilities.
• To support the hotel’s Technology and Communication Supplier as they install any equipment required by the client
• To schedule regular maintenance for all technology and communication equipment offered by the hotel
• To issue any required work orders
• To maintain a supply of spare parts for all equipment e.g. LCD projector globes. An inventory of all such items is required.
• To dismantle all equipment at the end of an event and store safely
• To ensure the cleanliness and safety of the Technology and Communication Control Room
• To always follow the relevant Events Standards.

Job Types: Full-time, Permanent

Pay: From RM1,800.00 per month

Benefits:

• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person