Avaya NICE CXone Developer

Educational Requirements

Bachelor of Engineering, Bachelor Of Technology, Bachelor Of Science, Master Of Engineering, Master Of Technology, Master Of Science

Service Line

Engineering Services

Responsibilities

• Design, develop, and maintain IVR applications using Avaya and NICE CXone platforms.
• Create, modify, and optimize NICE CXone Studio scripts to support various customer experience workflows.
• Integrate IVR flows with REST APIs for real-time data retrieval and system communication.
• Collaborate with business teams to understand requirements and translate them into scalable IVR solutions.
• Troubleshoot and resolve IVR, routing, or call flow issues proactively.
• Work closely with cross-functional teams including Operations, QA, Telecom, and Customer Experience.
• Provide documentation, version control, and technical support for all IVR-related deployments.
• Ensure solutions adhere to best practices related to performance, security, and compliance.

Preferred Skills:

• Technology->Network->Avaya
• Technology->Network-VoIP->Avaya-VoIP

Generic Skills:

• Technology->Communication->IVR/CCT->Avaya