Aviation & Ticketing Executive

Aviation & Ticketing Executive

About the role

We’re looking for an Aviation & Ticketing Executive to process airline bookings and ticketing accurately and efficiently. You’ll make sure tickets are issued within airline and company deadlines and in line with agreed processes.

You’ll work closely with the Operations team, Aviation team and the wider business to provide a high level of service, maintain excellent ticketing accuracy and support the effective use of our Aviation systems and processes.

Key responsibilities

• Issue airline tickets accurately and within airline and company deadlines
• Maintain a high level of ticketing accuracy, following all checking and ticketing procedures
• Check all bookings and tickets thoroughly before ticketing to minimise errors and financial loss
• Follow all agreed readback and quality control procedures
• Use Amadeus confidently, including reservations, ticketing, fare building and fare rules
• Apply a good understanding of airline route networks, carrier products, fares, booking classes and ticketing conditions
• Manage airline schedule changes, out-of-date-range flights and other ticketing requirements promptly and accurately
• Escalate any ticketing issues, errors or potential losses to the appropriate manager
• Keep accurate records, and make sure errors or losses are recorded and dealt with promptly
• Make full use of Aviation systems, automation and robots in line with agreed processes
• Work positively and collaboratively with colleagues across Aviation and the wider business
• Support team members by sharing knowledge and best practice
• Communicate effectively with Reservations, Operations, Sales and other departments
• Build professional relationships with airlines, consolidators and other suppliers
• Stay flexible and support the team during busy periods, disruption and operational issues

About you

• Previous experience in an airline ticketing or travel environment
• Good working knowledge of Amadeus, including reservations and ticketing
• Strong attention to detail and commitment to ticketing accuracy
• Good understanding of airline fares, booking classes and ticketing procedures
• Strong organisation and time-management skills
• Positive attitude and good communication skills
• Able to work effectively as part of a team
• Willing to learn and adapt to new systems, processes and automation

Desirable

• Knowledge of long-haul destinations and airline networks
• Experience working with ODR or similar airline processes
• Experience using automated ticketing or airline booking tools

Benefits:

• Casual dress
• Cycle to work scheme
• Employee discount
• Free parking
• On-site gym
• On-site parking
• Paid volunteer time
• Sabbatical

Work Location: Hybrid remote in Manchester