Aviation & Ticketing Manager

Aviation and Ticketing Manager

About the role

We’re looking for an Aviation and Ticketing Manager to take full ownership of our aviation robots and automated processes, and to lead our ODR flight process. You’ll make sure our automation delivers real operational and commercial benefits, while keeping a close eye on the numbers to cut losses and find gains.

This is a busy, varied role where you’ll support the team and also get hands-on within the department.

Key responsibilities

Aviation robots and automation

• Own our aviation robots and automated processes, making sure they are fully used and deliver the intended results
• Monitor robot performance, report regularly to senior management and suggest improvements
• Make sure new automation is tested, implemented, adopted and reviewed
• Work with IT, suppliers and internal stakeholders to resolve robot issues and progress enhancements
• Manage airline schedule changes and out-of-date-range flights, making sure they are tracked, actioned and communicated
• Build strong relationships with airlines and consolidators
• Work closely with managers and internal departments to support the wider business
• Support clients and internal teams during external events and operational disruptions
• Take part in the Duty Manager / Out-of-Hours rota

ODR and commercial performance

• Own the ODR flight process, focusing on minimising losses and maximising gains
• Review ODR performance regularly, including gains, losses, trends, airline performance and significant individual losses
• Make sure losses are identified, recorded and reviewed promptly, and act on what you learn
• Work with the team to prevent avoidable losses and improve commercial return
• Use performance data to spot trends, challenge processes and behaviours where needed, and make improvements

About you

• Confident in a busy, varied role, supporting a team while working hands-on
• Excellent Amadeus knowledge
• Positive attitude and good communication skills
• Flexible and adaptable, with a drive to meet department goals
• Able to work under pressure
• Solution-focused approach to problem solving
• Strong organisation and customer service skills
• Knowledge of long-haul destinations preferred, but not essential

Benefits:

• Casual dress
• Cycle to work scheme
• Free parking
• On-site parking
• Paid volunteer time
• Sabbatical

Work Location: Hybrid remote in Manchester