AVOS (Autonomous Vehicle Operator Supervisor)

Job Title: AVOS (Autonomous Vehicle Operator Supervisor)

Location: New York City, NY

Duration: 6+ Months

The AVOS (Autonomous Vehicle Operator Supervisor) Team Lead plays a crucial role it coordinates all day-to-day field operations, ensuring the highest levels of customer service, efficiency, and safety. This position involves providing guidance to staff, handles driver check-in processes, assigning work, and coordinates schedule rotations. Develops a safe team-oriented environment, maintains adherence to established protocols, and handles various tasks to ensure smooth operations.

Role Responsibilities:

• Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner.
• Manage driver check-in processes, including readiness for the schedule, daily checklists, and assignment of day to day tasks.
• Supervises operational targets and adjust schedules for operational efficiencies.
• Ensure drivers comply and adhere to the procedural guidelines
• Observe safety practices and take corrective action when required.
• Monitors and handle break times for drivers to ensure compliance with regulations.
• Assist dispatch supervisors, including coordinating wheelchair assistance calls.
• Assist Operations/Depot Manager during training sessions and one-on-one meetings.
• Interact with officials on routine matters during shifts.
• Manage location under the direction of the General Manager.
• Participate in disciplinary actions, including discharge meetings.
• Perform other tasks as assigned.

Desired Skills & Experience:

• High school diploma or GED, Bachelor's Degree preferred
• 3+ Years of supervisory experience.
• Excellent customer service skills.
• Availability to work in different shifts (24 hours).
• Able to work independently and in a team-oriented environment.

Strong communication and conflict resolution skills.

Pay: $27.00 - $29.00 per hour

Benefits:

• Health insurance

Work Location: On the road