Citi

<h2>Discover your future at Citi</h2>
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
<h2>Job Overview</h2>
The Client Manager is a pivotal role focused on delivering a best in class client experience
The Client Manager is a client facing banker responsible for a seamless execution on onboarding and implementation, service coordination and credit management within the Global Network Banking team. This position acts as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support.
Responsibilities:
1. Relationship &amp; Origination Support
<ul>
<li>Maintain professional relationships with client representatives.</li>
<li>Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs) and Parent Account Managers (PAMs), as applicable, in origination activities.</li>
<li>Identify and originate low-complexity opportunities.</li>
<li>Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives.</li>
</ul>
2. Credit Management
<ul>
<li>Manage credit requests in close coordination with various internal teams</li>
<li>Monitor credit lines and escalate exceptions</li>
</ul>
<ol start="3">
<li>Onboarding &amp; Implementation</li>
</ol>
<ul>
<li>Own the end-to-end client onboarding experience, from initiating CRM requests to post-implementation follow-up.</li>
<li>Oversee client documentation and facilitate client training to ensure a smooth transition.</li>
</ul>
<ol start="4">
<li>Service Coordination</li>
</ol>
<ul>
<li>Serve as the primary point of contact for managing and resolving client escalations.</li>
<li>Facilitate day-to-day operational flows and track client feedback</li>
</ul>
5. KYC Ownership
<ul>
<li>Act as the designated KYC (Know Your Customer) owner for a portfolio of clients.</li>
<li>Take responsibility for completing and maintaining accurate client profiles.</li>
</ul>
Qualifications:
<ul>
<li>Experience: 5+ years of experience in client management or a related role within the financial services industry.</li>
<li>Technical Skills: Product knowledge and understanding of operational processes and KYC/AML regulatory requirements.</li>
<li>Organizational Skills: Excellent organizational and time-management skills with the ability to manage multiple priorities and stakeholders simultaneously.</li>
<li>Problem-Solving: Proven ability to resolve client issues, manage escalations, and improve processes.</li>
<li>Interpersonal Skills: Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and ability to develop and maintain strong client relationships</li>
<li>Attention to Detail: High level of accuracy and attention to detail in all aspects of work.</li>
</ul>
Education:
Refer to the table below for education requirement by job level.
<ul>
<li>Education: Bachelor’s degree in Finance or a related field
</li>
<li></li>
</ul>
<h2>Job Family Group:</h2>
Institutional Banking
<ul>
<li></li>
</ul>
<h2>Job Family:</h2>
Corporate Banking
<ul>
<li></li>
</ul>
<h2>Time Type:</h2>
Full time
<ul>
<li></li>
</ul>
<h2>Most Relevant Skills</h2>
Please see the requirements listed above.
<ul>
<li></li>
</ul>
<h2>Other Relevant Skills</h2>
For complementary skills, please see above and/or contact the recruiter.
<ul>
<li></li>
</ul>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

AVP, Client Manager - Global Network Banking (UAE NATIONALS ONLY)

AVP, Client Manager - Global Network Banking (UAE NATIONALS ONLY)

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