AVP Collection Analytics

AVP - Collection Analytics

About the Role

We are looking for a senior professional to lead Collections Strategy and Business Analytics for our lending portfolio.

The role will have end-to-end oversight of Collections from a process, structure, business systems, analytics and operational solutions perspective. The incumbent will leverage data-driven insights to design effective collection strategies, improve portfolio performance and build scalable collection processes.

This is a strategic, cross-functional role requiring strong understanding of collections, lending portfolios, business analytics, operations and technology.

Key Responsibilities

• Own and drive Collections Strategy across lending portfolios and products.
• Design, develop and execute data-driven collection strategies to improve portfolio performance and recovery efficiency.
• Act as a Subject Matter Expert in Collections Strategy, contributing to portfolio process design, reporting systems and technology workflows.
• Analyse customer behaviour, portfolio trends and segmentation data to design targeted collection strategies and campaigns.
• Partner with Data Analytics teams to identify actionable insights and translate them into business initiatives.
• Work with Product and Technology teams to enhance collection processes, workflows, systems and customer experience.
• Define and monitor annual, quarterly and monthly collection metrics and resource requirements.
• Identify operational gaps and implement corrective actions to improve collection efficiency.
• Drive scalable processes and solutions with a hands-on approach.
• Oversee consumer lifecycle management initiatives to maximize collection effectiveness.
• Collaborate with business, operations, analytics, product and other cross-functional teams to improve portfolio performance.
• Work closely with key stakeholders to identify opportunities to expand the portfolio and unlock new use cases.
• Track industry trends, regulatory developments and best practices in collections and lending.
• Present insights and recommendations to senior stakeholders in a clear and concise manner.

Desired Candidate Profile

• 12+ years of relevant experience in Collections Strategy, Collections Analytics, Portfolio Strategy, Lending Analytics, Collections Operations or Business Analytics.
• Strong experience in NBFCs, Banks, Fintechs or other lending businesses.
• Strong understanding of collections processes, customer segmentation, delinquency management and portfolio performance.
• Experience in using data and analytics to develop and implement collection strategies.
• Exposure to collections technology, workflow automation, process transformation or digital lending solutions will be an advantage.
• Strong business acumen with the ability to connect analytics with operational and business outcomes.
• Experience of working closely with Data Analytics, Product, Technology and Operations teams.
• Strong problem-solving and analytical capabilities with attention to detail.
• Ability to work in an ambiguous, fast-paced environment and convert broad business requirements into actionable solutions.
• Excellent stakeholder management and communication skills.