AVP - Front Office Application Support

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Accountable for working with the Front Office Application support team.

Responsible for Incident Management within the Front Office area.

Responsible for working with Front Office Application support to drive Service Improvement.

Responsible to drive prioritization for the Front Office book of work.

Ability to work in 3 different time zones on rotation basis and over the weekend for business critical activities.

Accountable to work with business users to identify concerns or areas for improvement in their workflows and work with Aladdin ASM, BlackRock and Aladdin Change managers on the resolution.

Responsible for championing the use of Aladdin throughout the business.

Accountable for understanding the entire Trade Life Cycle and prioritize the issue based on criticality.

Responsible for maintaining logs, issue tracking, and documenting resolutions for future reference.

Responsible to provide MI specific to each regional service review (UK, Europe, APAC, Americas)

Participating in any Business Continuity, Disaster Recovery and Failover activities.

Ability to resolve queries related to Business critical applications e.g. Aladdin, Bloomberg, WSO etc.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.