AVP Operations

Job highlights

• . MBA in Finance from a good institute . 15-20 years of Experience in stock broking operations .
• Responsible for customer support and seamless experience in a stock broking business

We are looking for an analytical, customer-focused and diligent team Leader, who will lead the business operation and customer service throughout the customer life cycle in Online Stock Broking Business. This candidate will work cross-functionally to ensure customer satisfaction and compliance as per regulatory norms.

Key Responsibilities

• Define, implement, and manage operational processes as per the regulatory framework to ensure exchange compliance. Vendor management.
• Able to build and manage teams for important functions like account opening, paying payout stock, and funds, DP account, customer modification, RMS, etc.
• Responsible for customer support and seamless experience in a stock broking business.
• Ensure process-oriented, TAT-driven customer support as per defined SOP.
• Mentor and monitor the team to ensure a high level of accuracy and timely execution.
• Coordinate with IT and Sales team for the development of online customer support process and Process automation.
• Handling regulatory audits of SEBI, Exchanges, etc.

Qualifications

• MBA in Finance from a good institute
• 15-20 years of Experience in stock broking operations
• Knowledge of back-office software like LD and CDSL
• Well-versed with the DKYC process and other broking norms