AVP Project Delivery and Operations

We are seeking a senior leader to drive large-scale global learning and content solution programs while owning delivery strategy, operational excellence, and portfolio profitability. He will lead a multi-layered delivery organization, manage key enterprise relationships, and ensure scalable, high-quality execution across complex EdTech engagements. This role combines strategic oversight, financial ownership, and organizational leadership.

Key Responsibilities:

1. Delivery Strategy & Leadership

• Define and execute the delivery vision and operating model for content and digital learning solutions
• Lead large, distributed delivery teams across multiple programs and accounts
• Ensure consistent, scalable execution across instructional design, content production, media, and learning technology streams
• Build future-ready delivery capabilities aligned to market and client needs

2. Portfolio & Program Governance

• Oversee a high-value portfolio of global EdTech and enterprise accounts
• Establish governance structures, review mechanisms, and performance dashboards
• Ensure alignment across timelines, scope, budgets, quality standards, and contractual SLAs
• Proactively manage delivery risks, escalations, and inter-program dependencies

3. Financial & P&L Ownership

• Own delivery financial performance including revenue realization, margins, cost optimization, and utilization
• Drive accurate estimation models and scalable pricing-to-delivery alignment
• Improve profitability through process optimization, automation, and AI-assisted workflows
• Support annual planning, forecasting, and capacity strategy

4. Executive Client Engagement

• Act as executive sponsor for key strategic accounts
• Build trusted relationships with senior client stakeholders
• Lead executive reviews, business health discussions, and renewal conversations
• Partner with Sales and Solutions teams to enable account growth and expansion

5. Organization & Talent Leadership

• Lead a multi-tier leadership team including Project Heads, Program Managers, and functional leads
• Build leadership bench strength and succession plans
• Drive a performance-driven culture focused on accountability, collaboration, and innovation
• Champion capability building in digital learning, new technologies, and delivery best practices

6. Process Excellence, Quality & Innovation

• Institutionalize standardized delivery frameworks, QA models, and continuous improvement practices
• Implement enterprise-grade tools for tracking, reporting, and collaboration
• Drive adoption of automation and AI tools to enhance productivity and quality
• Ensure compliance with data security, client standards, and operational policies

Qualifications & Experience:

• Bachlers Degree
• 15 - 20+ years of experience in Project / Program / Delivery Management from EdTech / Learning & Content solutions
• Proven experience leading large, distributed delivery teams (50+ members across roles)
• Strong background delivering complex, multi-stakeholder programs for enterprise or global clients
• Demonstrated ability to operate at both strategic and execution levels
• Strong financial acumen with experience owning delivery P&L or margins
• Experience working with US / UK / global clients

Skills & Competencies

• Executive-level stakeholder and client management
• Program and portfolio governance
• Delivery transformation and scaling
• Risk management and decision-making under ambiguity
• Strong data orientation (metrics, dashboards, insights)
• Excellent communication, influence, and leadership presence

You must take the necessary steps to safeguard the integrity, security, and confidentiality of shared confidential information.

You can reach out to Sonal Ambavkar at [email protected]