AVP, Security Communications & Technology

Assistant Vice President, Security Communications & Technology

Location: Genting Highlands
Department: Security
Reports to: Vice President Security / Chief Operating Officer

About the Role

We are a leading integrated resort in Malaysia, seeking an AVP, Security Communications & Technology to provide strategic and operational leadership for integrated security services across the resort, including business continuity and crisis management oversight.

You will lead the 24-hour Command Centre and Security Monitoring Centre, along with the technology and communications systems that protect our guests, employees, assets, reputation, and business continuity. Working closely with the Vice President Security, you will shape strategy, drive operational excellence, and lead transformation initiatives that make us a leader in integrated resort security.

Key Responsibilities

Security Technology & Operations

• Align physical security technology with operational needs and develop a long-term technology roadmap
• Lead the development and operation of CCTV, access control, radio communications, body-worn cameras, visitor management, key management, drone operation/detection (where applicable), video analytics and AI-enabled monitoring, and integrated command platforms
• Oversee major projects and capital upgrades, and ensure the cybersecurity of operational systems
• Introduce data-driven reporting for senior executives
• Partner with Security Operations, Surveillance, Emergency Management, IT, and Engineering so technology genuinely improves operational capability

Command & Emergency Management

• Provide executive oversight of the 24-hour Command and Emergency Management Centre
• Develop and maintain emergency response plans for fire, medical emergencies, natural disasters, and security incidents
• Lead emergency response coordination with emergency services, fire services, and internal departments during critical incidents
• Run regular drills, tabletop exercises, and training
• Ensure effective monitoring of critical systems, including fire and life safety, emergency communications, incident management, crisis notification platforms, and AI capabilities such as facial recognition, number plate recognition, RFID/GPS patrol tracking, and AI-enhanced CCTV
• Maintain business continuity capability

Risk Management & Compliance

• Identify and assess operational risks and implement mitigation strategies aligned with corporate standards and local regulations
• Monitor trends and incidents to strengthen preventative measures
• Ensure compliance with local laws, licensing requirements, and company policies
• Ensure AI systems are deployed responsibly and ethically, protecting individuals’ privacy and preventing unethical or unlawful use

Financial Management

• Develop operating and capital budgets, monitor expenditure, and identify efficiencies
• Ensure value for money across security contracts and technology investments

Team Leadership & Stakeholder Engagement

• Lead, coach, and develop the Command Centre team, building a culture of integrity, accountability, professionalism, and service excellence
• Lead workforce and succession planning
• Represent Security at executive meetings and advise senior leadership on security risks and safety improvements
• Build relationships with law enforcement, fire and rescue, emergency services, government agencies, and resort operations teams

Requirements

Experience & Knowledge

• 7–10 years in senior security leadership or a similar environment
• Experience in emergency management, response, and crisis management
• Background in integrated resorts, casinos, aviation, critical infrastructure, or large entertainment venues, with project management experience
• Demonstrated leadership of large, multidisciplinary teams
• Strong background in security technology and command/control centres
• Strong working knowledge of information technology and emerging technologies
• Law enforcement experience is not necessary

Skills

• Strong communication and investigation skills
• Sound knowledge of risk management and emergency response planning
• Ability to balance security presence with a high level of guest service
• Proficiency in reading, writing, and understanding English

Qualifications

• Industry-related certification in security or law enforcement
• Preferred: Emergency and Crisis Response certification, Certified Crisis Management Officer, or Crisis Management & Business Resilience certification

How Success Is Measured

• Agreed security service levels maintained
• Improved emergency response times
• Fewer security incidents and stronger guest and employee safety metrics
• Capital projects delivered on time and within budget
• Regulatory compliance achieved
• Business continuity readiness maintained
• Reduced technology downtime
• Higher employee engagement and stronger cross-functional collaboration

To apply, please submit your CV through the application link provided.

Pay: RM14,000.00 - RM18,000.00 per month

Work Location: In person