AVP-Social Care & CX Analytics

• Develop and implement comprehensive social media strategies to enhance customer interactions and drive business growth.
• Manage and maintain the company's social media presence across multiple platforms.
• Analyze customer feedback and develop strategies to improve customer experience.
• Collaborate with cross-functional teams to ensure alignment and consistency in brand messaging.
• Monitor and report on key performance indicators to measure the effectiveness of social media campaigns.
• Stay up-to-date with the latest trends and best practices in social media management and customer experience.

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