AVP, Technical Program Management (TPM) Lead

Job Summary We are seeking a Technical Project Management Lead to head the TPM function within IS - DBE. This role will define and uphold the delivery standards, metrics, and practices that underpin StarHub’s digital engineering model.

As TPM Lead, you will:

• Manage a team of Technical Project Managers distributed across DXP domains.
• Partner closely with IS Senior leadership, Domain & System Owners (DOs & SOs), Journey Solution Designers (SDs), Release Program Managers (RPMs), and Solution Architects (SAs).
• Drive predictable delivery, visibility, and quality across teams aligned to StarHub’s consumer, enterprise, and operational journeys.

This role reports into the Information Systems – VP of Delivery & Business Enablement (DBE) and is responsible for orchestrating StarHub’s digital delivery model and enabling DevOps-based execution across domains for our Digital Experience Platform (DXP) team.

The TPM Lead is responsible for managing and developing a team of Technical Project Managers (TPMs) across multiple DXP domains and journeys. This role ensures that delivery practices (both agile and waterfall), engineering alignment, and cross-domain coordination are consistent, predictable, and outcome-driven.

You will play a pivotal role in establishing delivery governance, continuous improvement frameworks, and cross-functional synchronization between business journeys, engineering domains, and architecture.

Key Responsibilities Delivery Leadership

• Lead and mentor a team of TPMs across multiple domains to drive either (a) agile, DevOps-based or (b) waterfall-based delivery excellence
• Define and maintain a standardized delivery governance framework — covering sprint cadence, backlog hygiene, dependency tracking, and reporting.
• Oversee delivery execution across DXP domains, ensuring commitments are met with predictable outcomes.
• Lead monthly delivery health reviews, highlighting key risks, capacity challenges, and improvement opportunities.
• Partner with Domain Owners (DXP) and Journey SDs (DBE) to balance Product, Tech Debt, and Technical Campaign backlogs across teams.

Cross-Domain Coordination & Governance

• Act as the central delivery integrator across DBE, ensuring synchronization between journeys, domains, and releases.
• Collaborate with Release Program Managers (RPMs) to ensure alignment of delivery and release plans.
• Establish and maintain a cross-domain dependency management framework with clear escalation paths.
• Monitor delivery performance metrics (velocity, predictability, throughput) and drive corrective actions where needed.
• Drive adoption of continuous improvement practices across all DXP squads.

People Management & Capability Development

• Coach and mentor TPMs, supporting their career development, skills growth, and performance reviews.
• Foster a culture of proactive communication, accountability, and continuous learning across the TPM community.
• Lead training sessions or playbook initiatives to strengthen agile delivery maturity, tooling proficiency, and reporting discipline.
• Identify and recruit high-performing TPM talent aligned to StarHub’s transformation roadmap.

Stakeholder Engagement & Communication

• Serve as a trusted partner to senior engineering, business, and architecture leaders — ensuring transparency on delivery health and execution status.
• Communicate program-level risks, trade-offs, and delivery decisions clearly to executive stakeholders.
• Represent the TPM function in enterprise forums, transformation reviews, and cross-functional working groups.

Requirements & Qualifications Education & Certifications

• Bachelor’s degree in computer science, Engineering, or Information Systems.
• Advanced certifications in Agile, DevOps, or Program Management (e.g., SAFe SPC, PMI-ACP, PgMP, CSM) preferred

Experience

• 12+ years of total experience in technology delivery, with at least 5 years in managing project/program teams or TPM functions.
• Proven track record in delivering large-scale, cross-functional software or platform programs using agile and DevOps practices.
• Experience in telecommunications, cloud platforms, or enterprise-scale digital transformation preferred.
• Strong background in stakeholder management, dependency resolution, and performance reporting.

Skills & Attributes

• Deep understanding of Agile, DevOps, CI/CD delivery frameworks and SDLC practices.
• Strong analytical skills with the ability to interpret delivery metrics and drive data-informed decisions.
• Excellent leadership, facilitation, and communication skills.
• Proven ability to align cross-functional teams toward shared goals under time and complexity constraints.
• Highly organized, proactive, and resilient in a fast-paced environment.

Success Profile A successful TPM Lead at StarHub is:

• Delivery-Driven: Ensures every initiative lands predictably, with measurable business impact.
• Hands-on:Operates across strategy and execution — from stakeholder alignment to sprint-level delivery — can take over a TPM role as exigencies dictate
• Systematically Agile: Brings structure and consistency to delivery across diverse teams and domains.
• People-Centric: Builds high-performing, motivated TPM teams through coaching and empowerment.
• Collaborative: Bridges engineering, product, and business stakeholders to drive alignment.
• Outcome-Focused: Balances speed, quality, and cost without losing sight of the end goal — customer experience excellence.