AVP, Voice support engineer, Infrasturcture, T&O

Business Function:

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities:

• Support Voice related project delivery and daily operation.
• Ensure the Voice infrastructure align with DBS policy and regulator requirement.
• Maintains Voice system performance and availability.
• Secures Voice system by developing network access, monitoring, control, and evaluation; maintaining documentation.
• Upgrades Voice by conferring with vendors; developing, testing, evaluating, and installing enhancements.
• Vendor management.

Requirements:

• Deep understanding of voice and recording technologies (CISCO and NICE)
• Strong knowledge of networking concepts (TCP/IP, subnetting, routing protocols), network security principles (firewalls, intrusion detection/prevention), and network monitoring tools.
• System administration skills: Experience with installing, configuring, and maintaining Cisco voice systems, including troubleshooting and resolving technical issues. This might include experience with scripting languages for automation tasks.
• Security expertise: Experience with securing voice systems, implementing access controls, and monitoring for vulnerabilities.
• Experience with vendor management: A proven track record of managing relationships with vendors, negotiating contracts, and ensuring timely delivery of services.
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Location: Taipei Hub - 13F

Job: Technology

Schedule: Regular

Employee Status: Full time