AVP, Workers Compensation Claims

Overview

Lead People. Drive Claim Outcomes. Deliver Operational Excellence.

AmTrust Financial is seeking an experienced and results-driven Assistant Vice President, Workers’ Compensation Claims to provide leadership and operational oversight for a workers’ compensation claims team located in Hartford, Connecticut.

This position will be responsible for leading claims professionals and driving strong claim outcomes through effective people leadership, technical claim management, operational discipline, and collaboration with business partners. The successful candidate will bring significant workers’ compensation claims experience along with a demonstrated ability to develop teams, manage performance, and execute claim strategies aligned with organizational objectives.

This position will work hybrid from our Hartford, Connecticut location.

Responsibilities

• Lead, coach, and develop a high-performing team of workers’ compensation claims professionals.
• Provide leadership and oversight of day-to-day claim operations, including workload management, staffing, performance, and talent development.
• Drive consistent execution of workers’ compensation claim practices and strategies.
• Maintain accountability for claim quality, timely investigations, compensability decisions, reserve adequacy, litigation management, and cost-effective claim resolution.
• Monitor operational and claim performance and develop strategies to address trends and opportunities for improvement.
• Promote effective inventory management and timely movement of claims toward appropriate resolution.
• Partner with Claims leadership, Technical, Quality Assurance, Legal, Underwriting, and other business partners to support organizational objectives.
• Ensure adherence to company claim standards, regulatory requirements, service expectations, and established best practices.
• Foster a culture of accountability, collaboration, transparency, and continuous improvement.
• Identify opportunities to improve claim processes, colleague development, customer outcomes, and operational effectiveness.
• Support broader Workers’ Compensation Claims initiatives and contribute to the development and execution of claim strategies.

Qualifications

• Bachelor’s degree in Business, Insurance, Risk Management, or related field.
• 10+ years of workers’ compensation claims experience, including significant leadership experience.
• Strong knowledge of workers’ compensation claim handling, reserving, litigation management, and complex claim resolution.
• Demonstrated experience leading and developing claims professionals and leaders.
• Strong understanding of claim operations, performance management, and quality assurance.
• Proven ability to analyze claim and operational performance and translate findings into meaningful actions.
• Strong communication, leadership, and stakeholder management skills.
• Demonstrated ability to operate effectively in a collaborative, matrixed environment.
• Track record of achieving strong operational and business results.

Preferred Qualifications

• Master’s degree in Business, Insurance, Risk Management, or related field.
• Experience leading a workers’ compensation claims office or significant claims operation.
• Multi-jurisdictional workers’ compensation claims experience.
• Professional designations such as CPCU, AIC, ARM, SCLA, or equivalent.