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AWS Amazon Connect

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Onsite

AWS Amazon Connect

Tata Consultancy Services

AWS Amazon Connect

Skills

DynamoDBNodePythonAWS LambdaAWSCRM

2 months ago

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Important information


Contract type:

Permanent

Location:

Chennai, Tamil Nadu, India

Work mode:

Onsite

Published on:

13 August 2026

What they need


AWS Amazon Connect Engineer

  • 5-8 years of experience in AWS Contact Center solutions.
  • Design, configure, and maintain Amazon Connect contact flows, queues, and routing profiles.
  • Develop serverless solutions using AWS Lambda (Python/Node.js) and DynamoDB.
  • Build IVR and chatbot solutions using Amazon Lex.
  • Integrate Amazon Connect with CRM systems and REST APIs.
  • Configure call recording, callbacks, holiday routing, and failover mechanisms.
  • Monitor and troubleshoot applications using AWS CloudWatch.
  • Support multi-channel customer engagement (Voice, Chat, Tasks).
  • Provide production support, incident management, and performance optimization.
  • Work collaboratively in Agile/Scrum environments.

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