AWS Architect

Job highlights

• Minimum 5 years of experience in AWS architecture and design

• Experience with troubleshooting and resolving complex technical issues

• Proactively monitor Amazon Connect service status, agent performance, and system alerts via CloudWatch.

• Perform tests and troubleshooting on IVR, call routing, and agent laptop issues.

• Manage user administration, including creating agent profiles, resetting passwords, and managing security profiles.

• Respond to service requests, troubleshoot, and resolve initial-level issues related to IVR, call routing, or agent laptop issues.

• Address common issues such as call quality complaints, softphone configuration problems, and queue login issues.

• Coordinate with vendors and delivery/business for any integrations-related issues.

Job Requirements

• Minimum 5 years of experience in AWS architecture and design.
• Strong knowledge of Amazon Connect, CloudWatch, and other AWS services.
• Experience with troubleshooting and resolving complex technical issues.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong understanding of IT services and support.

About Company

Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to .