AWS Cloud Engineer (L1/L2 Support & Operations)

AWS Cloud Engineer (L1/L2 Support & Operations)

• • Experience: 8–10 Years
  • Type: Full-Time

Role Overview

We are seeking an experienced AWS Cloud Engineer with 8–10 years of IT infrastructure background, specializing in L1/L2 operations, system administration, and infrastructure support. This role focuses on maintaining 99.9%+ availability, resolving operational incidents, automating routine admin tasks, and executing standard infrastructure deployments across multi-account AWS environments.

Key Responsibilities

First-Line Support & Monitoring

• • Incident Management: Handle incident intake, triage, initial troubleshooting, and ticket resolution for P3/P4 issues; escalate complex P1/P2 incidents to L3/Engineering teams.
  • Proactive Monitoring: 24/7 system health monitoring using CloudWatch, Datadog, and Nagios; respond promptly to alerts and system warnings.
  • Service Desk & Access Requests: Manage user access requests, IAM role assignments, security group modifications, and password/credential resets.

Operational Engineering & Maintenance

• • Compute & Storage Admin: Provision, scale, and manage EC2 instances, EBS volumes, S3 buckets, EFS, and AMIs; manage snapshot backups and lifecycle policies.
  • Database & Backup Operations: Perform routine maintenance, patching, manual snapshots, and point-in-time restores for Amazon RDS, Aurora, and DynamoDB.
  • Networking Maintenance: Support VPC configurations, subnets, route tables, security groups, Network ACLs, Route 53 DNS records, and VPN connections.
  • Patching & Compliance: Manage automated patch baselines using AWS Systems Manager (SSM) for Linux/Windows EC2 fleets.
  • Basic IaC & Scripting: Maintain and run existing Terraform/CloudFormation scripts and execute Python/Bash scripts for routine task automation.
  • FinOps Execution: Identify idle resources, unattached EBS volumes, and outdated snapshots to optimize monthly cloud spend.

Core Skill Set

Category

Technologies / Tools

AWS Core Services

EC2, S3, EBS, VPC, IAM, Route 53, Systems Manager (SSM), KMS

Databases

RDS (MySQL/PostgreSQL), Aurora, DynamoDB (Basic Admin & Restores)

Monitoring & Logging

CloudWatch, CloudTrail, Datadog, Grafana

OS & Scripting

Linux (RHEL/Ubuntu), Windows Server, Bash, Python

IaC & CI/CD

Terraform (Execution & Maintenance), AWS CodePipeline, GitHub

ITSM & Tools

ServiceNow, Jira, Confluence, PagerDuty

Qualifications & Certifications

• • Experience: 8–10 years in IT sysadmin/infrastructure operations with 5+ years hands-on with AWS.
  • Certifications: AWS Certified SysOps Administrator – Associate (Required); AWS Certified Solutions Architect – Associate (Preferred).
  • Process Knowledge: Strong ITIL framework understanding (Incident, Problem, and Change Management).