AWS Cloud Operations & Support - Engineer

Key Responsibilities

1. Incident Management & Cloud Operations

• Lead incident response, troubleshoot production issues, and perform root cause analysis (RCA).
• Monitor AWS infrastructure using Amazon CloudWatch and resolve or escalate alerts.
• Implement preventive measures to minimize recurring incidents.
• Maintain SLAs/SLOs and track infrastructure availability and uptime metrics.
• Prepare incident reports, post-mortems, and operational updates.

2. AWS Infrastructure Management

• Design, deploy, maintain, and support AWS infrastructure across compute, networking, storage, and database services.
• Perform operating system upgrades, security patches, and production system maintenance.
• Monitor infrastructure performance and ensure high availability.
• Identify and implement AWS cost optimization opportunities, including resource rightsizing and savings initiatives.

3. Security & Compliance

• Conduct vulnerability assessments using Qualys, CrowdStrike, or similar security tools.
• Remediate security vulnerabilities and track findings through closure.
• Maintain IAM policies, access controls, and security configurations.
• Support compliance audits and strengthen the overall cloud security posture.

4. Reporting & Stakeholder Communication

• Communicate technical issues and business impact clearly to stakeholders.
• Provide regular updates on incidents, service availability, and operational performance.
• Prepare cost analysis reports and track cloud savings.
• Recommend improvements to cloud operations, reliability, and security.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.