AWS Connect + Claude AI Developer

About the Role:

We are looking for an AWS Connect + Claude AI Developer to build and integrate AI-powered customer contact-center solutions using Amazon Connect, and Anthropic Claude.

Responsibilities

• Develop and configure Amazon Connect contact flows, queues, routing, and integrations.
• Integrate Claude AI through AWS into customer-service applications.
• Build AI capabilities such as agent assist, call summarization, intent detection, sentiment analysis, and automated responses.
• Develop RAG-based solutions using enterprise knowledge bases.
• Build APIs and serverless integrations using AWS Lambda, API Gateway, S3, DynamoDB, etc.
• Integrate Amazon Connect with CRM and enterprise applications.
• Develop and optimize prompts and LLM workflows for Claude.
• Implement logging, monitoring, security, and production support using AWS services.
• Collaborate with business and technical teams to deliver scalable AI solutions.

Must-Have Skills

• Strong hands-on experience with Amazon Connect
• Amazon Bedrock + Anthropic Claude
• Generative AI / LLM application development
• Prompt engineering
• RAG and vector/search concepts
• AWS Lambda, API Gateway, S3, DynamoDB
• Python or Node.js
• REST APIs and event-driven/serverless architecture
• Amazon Lex / Transcribe is a plus
• Experience with contact-center or conversational AI solutions
• AWS Certifications preferred (AWS Solutions Architect, AWS Developer, or AWS Connect Specialty).
• Experience in the BFSI (Banking, Financial Services, and Insurance) domain is a plus.
• Prior experience leading offshore delivery teams and managing client-facing engagements is highly preferred.

#LI-Hybrid #LI-DR1

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.