AWS connect Developer

HI,

Databuzz is hiring for AWS connect

Please share your profile to [email protected]

Role:Aws Connect developer

Job location: Hyderabad

Experience:7+ yrs

Primary skills:

AWS Connect (Mandatory)

contact flow design, telephony/IVR integration, or customer engagement APIs.

Dynamo DB

API Gateway

Lambda

Required skills and experience:

Architecture Planning & Migration

Platform/DB/Middleware/Backup Design

Capacity Planning

Disaster Recovery & Backup

Day-to-Day Operations & RCA

Upgradations, Migration, Maintenance

Performance Tuning & Efficiency

SOPs, Documentation, Reporting

Service Improvement & Automation

• Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
• Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
• Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
• Develop shift roster for the team to ensure no disruption in the tower
• Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
• Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
• Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness