Cerebra
AWS Connect Developer
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹900,000 – ₹1,200,000 / year
Location:
Hyderabad, Telangana, India
Work mode:
Onsite
Published on:
31 August 2026
What they need
Required Skills
Amazon Connect (AWS Connect) Mandatory
Contact Center Solution Development
Amazon Connect Flows & Routing
Contact Flows & Queue Configuration
IVR Development & Customization
AWS Lambda Integration
Amazon Lex Integration (Preferred)
API Integrations
Cloud Telephony Solutions
Troubleshooting & Production Support
Key Responsibilities
- Design, develop, and implement Amazon Connect contact center solutions.
- Build and customize IVR workflows, contact flows, queues, routing profiles, and call flows.
- Integrate Amazon Connect with AWS Lambda, APIs, CRM, and enterprise applications.
- Troubleshoot production issues and optimize contact center performance.
- Collaborate with business and technical teams to deliver scalable customer service solutions.
- Participate in testing, deployments, enhancements, and ongoing platform support.
- Follow development best practices and ensure high availability of contact center applications.
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