AWS Connect Engineer

Amazon Connect Support Engineer (REMOTE) Who We Are Join a fast-growing AWS professional services firm with a rapidly expanding pipeline of enterprise and government clients across the United States. This is a company where top performers are trusted immediately, treated like veterans from day one, and given real ownership over the work they do.

What You'll Do

• Serve as the senior technical authority on the Managed Services team, owning the full lifecycle of cloud contact center solutions for enterprise customers
• Build and own production code, deploying through automated CI/CD pipelines and Infrastructure as Code (Terraform or CloudFormation), rather than manual configuration, and bring hands-on expertise with modern Amazon Connect capabilities like Lex, Contact Lens, and Agent Assist
• Establish and continuously improve the team's development standards, SLA targets, response benchmarks, and quality metrics, tracking performance and driving corrective action where targets are missed, setting the bar for what good looks like across the Connect practice
• Lead 24/7 proactive monitoring, own complex incident response and root cause analysis, and serve as the senior escalation point for the team's most technically challenging issues — communicating with customers throughout with clarity, urgency, and confidence

What does this position pay? Compensation is determined by several factors which may include skillset, experience level, and geographic location.

The expected range for this role is $60.00 to $75.00 per hour. Please note this range is an estimate and actual pay may vary based on qualifications and experience.

Diversity Note: We actively support and promote people of various background from race, religion, gender to geographical area, university, lifestyle, and personality type. Proven recruiting is minority-owned, majority women and is a strong advocate for diversity and inclusion in the community.

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