Aws Developer (AWS Connect)

Your role in our mission

• As an AWS Connect Developer, you will contribute to the design, development, implementation, and support of Amazon Connect solutions that meet business and customer needs. You will:
• Design, develop, and maintain Amazon Connect solutions for voice and digital customer interactions.
• Configure and optimize call routing, IVR workflows, queues, and contact flows.
• Support omnichannel customer interactions including voice, chat, email, and SMS.
• Develop integrations between Amazon Connect, CRM platforms, and other enterprise systems.
• Build and support solutions leveraging AWS services such as Lambda, S3, CloudWatch, and IAM.
• Analyze business requirements and translate them into effective technical solutions.
• Troubleshoot, investigate, and resolve production issues while ensuring system stability.
• Participate in testing, deployment, and release activities.
• Collaborate closely with business teams, architects, QA teams, and operations teams.
• Work effectively with onshore and offshore teams to deliver high-quality solutions and support continuous
• improvement initiatives.

What we're looking for

Experience

• 7+ years of experience in contact center technologies or customer service platforms.
• 2+ years of hands-on experience with Amazon Connect.

Contact Center & Integration Expertise

• Good understanding of call routing, IVR, queues, and omnichannel interactions (voice, chat, email, SMS).
• Experience integrating Amazon Connect with CRM and other enterprise applications.
• Ability to analyze business requirements and convert them into technical solutions.
• Healthcare domain knowledge is preferred.

Technical & Cloud Skills

• Knowledge of AWS services such as Lambda, S3, CloudWatch, and IAM.
• Experience in troubleshooting and resolving production issues.
• Familiarity with cloud-based application integration and monitoring concepts.

Leadership & Soft Skills

• Strong communication and stakeholder management skills & Strong analytical thinking and problem-solvingcapabilities.
• Ability to work collaboratively with onshore and offshore teams.
• Certifications (Preferred)
• AWS Connect and/or AWS Cloud certifications are preferred.

What you should expect in this role

Work mode -Remote

Shift time -2pm -11 pm IST