AWS Infra Support Engineer

Role Overview:

We are seeking a skilled L1.5 Support Engineer with strong expertise in AWS infrastructure and production support. The candidate will be responsible for monitoring, troubleshooting, and maintaining cloud-based applications and infrastructure, ensuring high availability and reliability.

Key Responsibilities:

• Monitor application and infrastructure alerts and respond within SLA.
• Perform initial troubleshooting, issue triaging, and escalate when required.
• Manage incidents, service requests, and change requests using ServiceNow/Jira.
• Ensure system uptime, performance, and reliability.
• Collaborate with L2/L3 teams and development teams for issue resolution.
• Maintain documentation and knowledge base articles.
• Support deployment activities and CI/CD pipelines.

Required Skills:

1) AWS Infrastructure :

• Experience with AWS services: EC2, EBS, ECS, EKS, RDS, S3, Load Balancer, Elastic Cache, IAM, Route 53, Lambda, Auto Scaling.
• Basic knowledge of IAM roles and cloud security best practices.
• Familiarity with Code Pipeline and CI/CD workflows.
• Experience with Ansible Tower and Python scripting.

2) Monitoring & Ticketing Tools:

• Hands-on experience with Datadog (Synthetic & RUM Monitoring).
• Working knowledge of Splunk ITSI and AWS CloudWatch.
• Experience in ServiceNow (CRQ, Incident, MIM, CTASK, SCTASK) and Jira.

3) Source Code Management:

• Experience with GitHub for version control.
• Knowledge of Nexus Repository management.

4) Application Runtime & Middleware:

• Experience with Apache Tomcat and Apache HTTP Server.
• Support for Java-based applications.
• Working knowledge of Adobe Experience Manager (AEM Author, Publisher, Dispatcher, Cache).
• Basic Python knowledge.

5) Operating Systems:

• Hands-on experience with Linux (RHEL and Amazon Linux).
• Knowledge of shell scripting, Linux commands, and SSL certificates.