AWS-MS Duty Manager

The Opportunity

This is a strategic opportunity to lead critical AWS-MS shift operations at Quadra, serving as the pivotal coordinator for incident response, service reliability, and operational resilience. The AWS-MS Duty Manager guides real-time decision-making to guarantee seamless service continuity and high performance. The incumbent will enable efficient resource allocation and timely escalation, directly contributing to client satisfaction, risk mitigation, and value realization. Success in this role drives both operational excellence and sustained business impact across high-stakes, client-facing environments.

Key Responsibilities

• Oversee shift supervision and operations to ensure adherence to service level agreements and business continuity
• Drive real-time troubleshooting and escalation processes for rapid incident resolution and minimal service disruption
• Lead resource and task allocation for optimal coverage, productivity, and utilization across shift teams
• Deliver accurate reporting and documentation to provide actionable insights and compliance with operational standards
• Optimize time and priority management within shifts to maximize responsiveness and service quality
• Coordinate crisis management activities, maintaining clear direction during service disruptions and high-pressure situations
• Facilitate team communication and workflow alignment for consistent performance and knowledge sharing
• Collaborate with cross-functional teams to embed best practices and promote operational innovation

Skills and Attributes for Success

The ideal candidate leverages sharp analytical thinking, operational rigor, and decisive problem-solving to ensure stable and high-performance AWS-MS operations. Excellence in communication, teamwork, and stakeholder alignment is essential for managing high-tempo environments and delivering measurable results. A proactive approach to crisis resolution and a commitment to continuous improvement set the foundation for shaping robust service delivery at scale.

Core Technical Skills

• Primary Technologies: Shift supervision and operations, resource and task allocation, real-time troubleshooting and escalations, reporting and documentation
• Tools & Frameworks: Incident management systems, operational dashboards, documentation tools
• Databases & Systems: AWS service management platforms, real-time monitoring and alerting systems

Preferred Skills

• Experience with ITIL or service management best practices
• Familiarity with cloud automation or orchestration tools
• Agile or DevOps methodology exposure
• Advanced data visualization and reporting tools knowledge
• Domain expertise in managed services or infrastructure operations
• Certification in AWS or relevant cloud platforms

Soft Skills

• Executive communication and presentation
• Cross-functional leadership and influence
• Stakeholder relationship management
• Agility in ambiguity and high-pressure contexts
• Conflict resolution and team alignment
• Strategic prioritization and situational awareness

Qualifications and Experience

• Bachelor s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 2 - 5 years of relevant experience in IT operations or managed services environments
• Proven hands-on expertise in shift management, incident response, and operational reporting

What We Offer

• Career growth opportunities
• Learning and development culture
• Collaborative and innovative work environment
• Direct impact on organizational performance and client success

Join Quadra and build your career at the nexus of innovation and operational excellence, shaping the future of mission-critical cloud service delivery.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.