Aws Support Engineer

Role Overview

We are seeking an experienced Support Lead to manage and support mission-critical Tier-1 applications. The ideal candidate will possess strong expertise in AWS cloud technologies (80%), Java technologies (20%), application support, incident management, observability, and authentication/authorization frameworks. The role involves ensuring high application availability, troubleshooting production issues, leading root cause analysis, and driving operational excellence.

Key Responsibilities

• Lead production support activities for critical Tier-1 applications.
• Manage and resolve high-priority incidents within defined SLAs.
• Perform troubleshooting and support for AWS-hosted applications and services.
• Drive Incident Management, Problem Management, and Root Cause Analysis (RCA).
• Monitor application health using observability tools and proactively identify issues.
• Coordinate with development, infrastructure, security, and business teams during critical incidents.
• Support authentication and authorization solutions using SAML, OAuth, and Active Directory.
• Manage enterprise messaging systems including Kafka and MQ.
• Ensure application security, availability, performance, and reliability.
• Participate in release support, deployment validation, and production readiness reviews.
• Create operational documentation, knowledge articles, and support runbooks.
• Mentor support engineers and provide technical leadership.

Mandatory Skills

AWS (Primary Skill - 80%)

• AWS Lambda (Design & Troubleshooting)
• Amazon S3 (Design & Troubleshooting)
• Amazon EC2 (Design & Troubleshooting)
• Event & Messaging Services
• Cloud Operations & Monitoring

Java Technologies (20%)

• Java/J2EE
• Spring Framework
• Spring Boot
• REST APIs
• Microservices Architecture

Database

• SQLRole & responsibilities